Shipping & Returns

Shipping Policy

Processing Time

Orders are processed within 1–3 business days after payment has been confirmed.

During peak seasons or promotional periods, processing times may be slightly longer.

Estimated Delivery Times

5 - 14 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or courier delays.

Shipping Costs

Shipping costs are entirely free in deliveries to United Kingdom.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information so you can monitor your delivery every step of the way.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or local handling fees imposed by your country's customs authority.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

If an order is refused due to unpaid customs fees, Mariucci reserves the right to deduct any applicable shipping, return, or handling costs from any eligible refund.

Return & Exchange Policy

If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging.
Include all accessories and components.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the problem

We'll review your request and offer a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless

they arrive damaged or defective:

Earbuds and headphones
Gift cards

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, please return the original item (if eligible) and place a new order.

Need Help?

If you have any questions about your order, returns, or shipping, our support team is here to help.

MARIUCCI