Store Policy

Customer Care

At Mariucci, we're committed to delivering innovative gadgets, outstanding customer service, and a smooth shopping experience from start to finish.

If you have any questions about your order, shipping, returns, or our products, our support team is always happy to help. We aim to respond to all enquiries within 24–48 business hours.

Customer satisfaction is at the heart of everything we do. If you experience any issues with your purchase, we'll work with you to find the best possible solution as quickly as possible.

Business Hours:

Monday - Friday

11:00 AM - 21:00 AM

Privacy & Safety

Your privacy is extremely important to us.

Mariucci collects only the information necessary to process your orders, improve your shopping experience, and provide customer support.

We use industry-standard SSL encryption to protect your personal information and partner with trusted payment providers to ensure every transaction is secure.

We never sell or rent your personal information to third parties.

Information we may collect includes:

Name
Email address
Shipping address
Billing information
Order history
Device and browsing information (through cookies)

We may contact you regarding:

Order confirmations
Shipping updates
Customer support enquiries
Promotional emails (only if you've subscribed)

For more information, please review our Privacy Policy.

Customs & Import Duties

Orders shipped internationally may be subject to customs duties, import taxes, or handling fees imposed by your local customs authority.

These charges are not included in the product price or shipping cost unless explicitly stated at checkout and are the responsibility of the customer.

If a shipment is refused due to unpaid customs charges, Mariucci reserves the right to deduct any applicable shipping, return, or handling costs from any eligible refund.

Order Processing

Orders are typically processed within 1–3 business days before shipment. During peak periods, processing times may be slightly longer.

Payment Methods